Grey Grace

As this product is entirely handmade, please avoid contact with water. In case it does get wet, allow it to air-dry naturally.

Product color may slightly vary due to photographic lighting sources or your monitor setting.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mayaofficial.au. Please note that returns will need to be sent to the address provided via email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs will be borne by the purchaser.

You can always contact us for any return question at info@mayaofficial.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mayaofficial.au